We Help People & Businesses With Tech
CSPE is a team of dedicated tech experts based in Los Angeles, Washington D.C., and Asheville, ready to assist you with any technology needs.
Start with an Assessment Call
Certified Experts
All experts on CSPE.com have a minimum of a bachelor’s degree and at least five years of professional experience. Each expert has passed a rigorous job interview and skills assessment, followed by training to ensure they meet our high standards of quality and professionalism. If you’re ever dissatisfied or uncomfortable with a service, contact our Quality Assurance team at quality@cspe.com. We offer full refunds for any service you believe was mishandled and will take appropriate action.
About
CSPE is a service I’m truly proud of. We’ve assembled a team of senior experts, building on the extensive experience we gained at Hacked.com, where we’ve assisted over 36,000 clients since 2021 with complex cybersecurity challenges. Our work has earned recognition and recommendations from employees within the FBI and local law enforcement across the US.
Through working with a diverse range of clients, I’ve come to realize that many people face ongoing struggles with technology, ranging from device errors to software issues and problems with online accounts.
I created CSPE to provide peace of mind, ensuring that as our client, you’ll receive comprehensive, compassionate assistance with any technical issue, anytime you need it, delivered by one of the world’s most approachable and understanding remote support team.
Frequently Asked Questions
Refund guarantee?
Our refund policy at CSPE.com is straightforward and hassle-free:
- If you’re not satisfied with our service, we’ll issue a full refund for your first payment.
- For memberships active beyond the first month, you’re entitled to a full refund of your most recent payment.
Your satisfaction is our top priority, and we’re committed to ensuring you feel confident in our service.
How to cancel my membership?
Just email hello@cspe.com and we will cancel your membership within 12 business hours.
What can you help me with?
We can assist you with issues related to:
- iPhones
- Android phones
- Smart Watches, Tablets and iPads
- Windows computers
- MacBooks
- Online account issues
- Email issues
- Software issues or help
- Cybersecurity like antivirus, VPN, 2FA and more
- Home network issues
How do you help me?
We offer support through live Zoom-sessions or regular phone calls, tailored to your preference. However, we recommend Zoom-sessions as they allow us to view your screen on your phone or computer and provide step-by-step guidance. Setting this up is quick and easy, simply download Zoom Workplace on your device. You can find the Zoom app on the App Store, Google Play, or download it directly to your computer or MacBook at Zoom.us/download.
Cancellation & Rescheduling
If you need to cancel your appointment, please do it at least 24 hours before the meeting. If you wish to change the date or timing, use the reschedule link in the Calendly email you have received. You can make changes up to six hours before the session starts. Please note that if you are unable to join the Zoom call within the first 10 minutes of the scheduled start time, the session will have to be concluded.
Missed Sessions
If you miss a scheduled session but still require our assistance, you can rebook anytime if you have remaining sessions for the current month. If no sessions are available, we offer a discounted session at a rate that minimally covers our costs.
Unused time
Our consultations are billed in pre-allocated time blocks. If your session concludes earlier than the reserved time, refunds for unused time or additional sessions within the same month are not offered. This policy reflects the commitment of our experts, who dedicate the entire time block exclusively to your needs, often setting aside other tasks or opportunities to ensure you receive their undivided attention.
Questions?
hello@cspe.com