Our refund policy at CSPE.com is straightforward and hassle-free:
- If you’re not satisfied with our service, we’ll issue a full refund for your last payment.
Your satisfaction is our top priority, and we’re committed to ensuring you feel confident in our service.
Cancellation & Rescheduling
- To receive a full refund, you must cancel at least 24 hours before your scheduled session.
- You may reschedule using the Calendly link provided, up to 6 hours before the session.
- If you do not join your Zoom session within 10 minutes (5-minutes for Assessment Calls), the session will be marked as completed and is non-refundable.
Unused Time
Sessions are booked in reserved time blocks. Refunds are not provided for unused session time.